Refund and Returns Policy

Shipping Damage or Shortages: If your parts are damaged or shorted during shipping, please call us within 24 hours of receiving your parts.

Returns:We have a 30 day return policy for stock items. Anything in this category must be in brand new condition and in its factory container. These are accepted without restock charge.

We do not accept open blister packs or returns of any software.

All other returns are handled on a case-by-case basis and may be subject to restock charge

Please email us at [email protected] to request a Return Goods Authorization (R.G.A….) Number. Parts returned are subject to a restocking fee of 15% or more. No returns after 30 days. Items not returnable: tools, books, electrical items, chemicals, items not in the original packaging, and special-order items. Parts installed, modified, or damaged will not be accepted.

NOTE: DO NOT return parts without a Return Goods Authorization (R.G.A.) number, as they will be refused.

Return Authorization will be furnished after providing the following information:

1. Invoice number
2. Date of invoice
3. Part number
4. Quantity to be returned
5. Reason for return
6. Defective or new-return
7. Exchange or return

We reserve the right to refuse unauthorized returns.

Shipping Instructions for Returns:

1. Please prominently mark the R.G.A. # outside the shipping container and include it in all documentation and correspondence.
2. I have enclosed a copy of the original invoice.
3. Insure the package for “full value”.
4. Ship the package “freight prepaid”. No C.O.D.s will be accepted.
5. Credit will be authorized for merchandise only. There are no refunds on handling and freight charges.